Blua

• Blua is a new app through which care home residents and their whānau can – for the first time – directly access their health, wellness and care information; and through which whānau can message the care team
• In the near future, Blua will become a one-stop-shop for our increasing range of Bupa services and cater to all residents and customers – in our care homes, villages and out into the community.

• On 1 April, we will go live with a number of residents and whanau at Bethesda, Winara and Te Puke. A few weeks later, we will go live with all residents and families at those sites. From June, we will be launching Blua nationally.

Blua will provide opportunities to strengthen our relationships with family members and residents.

• Using existing info another way: Most of the information in Blua will be pulled from VCare – it's not another thing for you to do.
• Less time on admin, more time with residents: Staying connected with family members through Blua will work to reduce calls and emails into site, while also strengthening trust.
• Better, more regular communication with Families: A common piece of feedback from families is that our communication with them could be better. Blua provides an easy way to keep in touch in the way many people prefer these days e.g. via messages and posted announcements rather than phones calls or emails.
• Confidence in care: Transparency of what’s going on (and what’s coming up) from care, appointments, activities, dining and more, gives confidence to families and strengthens the trust they have in our care.

• We are already testing Blua at some of our sites.
• Blua will come to your site this year and we’ll all need to work together to get ready!
• Close to go-live, there will be more information and training provided, including communications to residents and their families.
• We are a world class team, and we will work together on this.