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Quality care starts here | Bupa New Zealand

Where to start

We're here to help you with care and advice as you start your care home journey. Find out about the help available and what you'll need to consider when you're looking to move to a care home. Below is a video series we’ve created to help you understand the journey.

Step 1

Where to start

We know there’s a lot to consider if a family member or friend needs the support a care home can offer. When you've noticed a change or decline it may be time to see your general practitioner (GP) to advise on the next steps.

Step 2

Organise a needs assessment

If a person believes they can no longer live at home even with support, the first step is to apply for a needs assessment. This may be done by the DHB or DHB funded Needs Assessment and Service Coordination Agency (NASC). A person may also be assessed by a specialist while a patient in a public hospital.

As part of the assessment you will find out:

  • If the person can be safely supported in the community; or
  • If the person needs long term residential care (in a rest home) and
  • What level of care is needed, for example rest home, hospital or dementia care.

Step 3

Create an action plan

Once you know the level of care needed, the NASC will help you plan so you can get the services you are entitled to. They’ll give you a list of the care homes in your area that can provide you with the level of care needed.

If you are not eligible for financial assistance you will have to pay the full cost of care yourself. It's a good idea to check if you may be eligible for any subsidies to help cover the cost of your care. You can discuss this with the needs assessment team at the time and find out more info at Work and Income.

Step 4

Choosing the right rest home for you

Bupa has over 35 care homes across New Zealand. Its important to find a care home you feel comfortable about that offers the right level of care for you.

Step 5

Sign an admission agreement

Your Admission Agreement sets out what the rest home or hospital will provide and what your responsibilities are. It should include information about:

  • The cost of your care
  • Who is paying and how payments are made
  • What services are included in your weekly payment
  • What you must pay extra for (e.g., any premium room rates)

Step 6

Apply for a subsidy

After the NASC assessment, we recommend you explore your eligibility to apply to Work and Income for a Residential Care Subsidy as you will be expected to pay the full cost of care until your subsidy is confirmed.

If you are not eligible for financial assistance or you have entered residential care without a NASC assessment you will have to pay the full cost of care yourself.

Step 7

Moving in

Moving in can be an emotional time for both you and your family members so it’s important to give each other time to adjust and understand that this is normal and to be expected.

Some things to ask:

  • What furniture is provided and which of your favourite furnishings and personal items can you bring with you?
  • Do you need any electrical appliances approved for safety reasons?

View Bupa's Person first approach to dementia care

Customer stories

Hear from others on the journey

Jean and her family wanted peace of mind and security for her. She says the care she receives is “top notch” and she’s very happy in what she calls her “new home”.

Levels of care at Bupa

At Bupa, we prioritise comfort, safety, and overall well-being of our residents. Feel free to reach out to us for any questions or to arrange a visit. We're here to provide the best care possible for your loved ones.

Rest Home

Rest Home care caters for individuals who are generally able to get about on their own or with a little help and require some assistance with personal care and day-to-day activities. At this level of care people may have some memory loss or a form of dementia, which can usually be supported, providing a safe and suitable environment for their needs.

Hospital Care

Our age-related Hospital Care service is tailored to meet the needs of individuals facing significant disabilities, medical concerns, and potential cognitive decline. Our experienced registered nurses are always on hand to provide oversight and support, and team members are readily available to lend a helping hand where additional mobility assistance is required.

Dementia Care

We understand the importance of a secure and caring environment for those living with dementia. With our ‘Person First, dementia second’ approach our dementia-friendly care homes address safety concerns and provide the necessary support, ensuring well-being and peace of mind for our residents and their whānau.

Psychogeriatric Specialist Hospital

For individuals with mental health or dementia disorders who require highly specialised nursing care for the behavioural and psychological symptoms of dementia, our Psychogeriatric Specialist Hospital care provides a secure environment. Our trained care teams are well-equipped to handle unique needs, and our secure environment ensures safety and comfort. (Also known as Specialist Dementia, or D6)

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