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Protecting Your Information

Safe and Secure: Protecting your Bupa information

As you’d expect, the personal data and health information you choose to share with us, is strictly between us. And we want to keep it that way. That’s why Bupa has round-the-clock security in place to protect your online identity and any information you share with us.

Spotting the scammers

Scammers like to induce action through playing on our emotions – such as fear, desire for information or excitement.  They also like to impersonate well-known and trusted brands to seem even more convincing. 

As Bupa is a trusted brand in the healthcare industry, we want to remind customers to be alert to scammers who may try and impersonate us.

So, here’s a quick overview of what we will NEVER do:

  • We’ll NEVER send you an email or text message asking you to enter details such as your account details, password, banking information, Bupa app or on-line log-in details.
  • We’ll NEVER call you without adequate verification of our identity or the matter at hand and ask that you pay an invoice or outstanding debt straight away.  

Our secure promise

  • We will provide as much detail as you need to be confident that the communication is from Bupa and any payment requests are legitimate.
  • You have the right to ask for verification from us, and if you are still not comfortable you can finish the call and call our general hotline.

We’re here to help

If you think you’ve received a scam message pretending to be from Bupa, here’s what to do:

  • Email: please forward it to scams@bupa.co.nz. Then delete the email. Never respond or click on links.
  • Text message: please take a screenshot of the message and then forward the image to scams@bupa.co.nz. Then delete the text message.  Never respond or click on links.

Please note: this mailbox is for reporting scams only, so you won’t receive a personal response.

Handy tips to keep you safe

Scam alert for Bupa customers:

September 2020 | Employment scam

Bupa NZ has become aware of a scam targeting people in regards to employment opportunities at Bupa NZ

The message is offering a false employment opportunity identifying Bupa NZ care homes, rehabilitation centres or retirement villages. Please do not respond, click on any links or hand over any personal information.

Bupa NZ always manages employment opportunities through professional partnerships and direct employment communications from our People Team only. If you are unsure, you can also check our dedicated Careers page which lists all available opportunities.

If you have received this scam and responded with any personal information, please visit IDCare.org for cyber support and advice.