At Bupa, we take every opportunity to improve the services we provide in our care homes, villages and rehabilitation sites. Your suggestions, ideas or feedback are important and we encourage you to share them with us.

If you have any issues or queries about the care and service you receive, or provided to your relative or friend, please tell us.

Our people are here to listen and are committed to ensuring your feedback is dealt with quickly. At Bupa, we are continually improving our care and services and your feedback is critical to that process.

Send us your feedback >

 What to do if you have a complaint

Click here for Care Homes and Rehabilitation Site complaints >

Click here for Retirement Villages complaints >

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