1. Home
  2. Feedback


At Bupa, we take every opportunity to improve the services we provide in our care homes and  villages. Your suggestions, ideas or feedback are important and we encourage you to share them with us.

If you have any issues or queries about the care and service you receive, or provided to your relative or friend, please tell us.

Our people are here to listen and are committed to ensuring your feedback is dealt with quickly. At Bupa, we are continually improving our care and services and your feedback is critical to that process.

We'd love to hear from you!

Send us your feedback

What to do if you have a complaint

For Care Homes complaints

Click here

For Retirement Villages complaints

Click here