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Frequently Asked Questions (FAQs)

Please contact us if there is something not covered here.

Life in a care home

General questions

Funding, Billing and Costs

Understanding Accommodation, Care Charges & Payments at Bupa

At Bupa we want to keep money matters simple, so you know what to expect, and what to plan for.


Understanding accommodation, care charges and payments at Bupa.

How does it all work?

Subsidies and funding

While Bupa is not directly involved in the subsidies process, it’s important for our residents to have a good understanding of what is involved.

Life at Bupa

Projected Images Dinner

Aged care

Dementia breakthrough: interactive technology connects residents and improves quality of life

Isolation, loneliness and boredom are key concerns for caregivers of people living with dementia. But with the introduction of an interactive technology – Tovertafel – Bupa has seen an increase in social integration of many residents living with dementia.
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Horse Animal Therapy Bupa Northshore

Aged care

A horse of course: therapy animal inspires conversation and connection

Residents at Bupa Northhaven Care Home were treated to a visit from an unlikely guest this week; Raisin, the 24-year-old therapy horse.
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Bupa Care Typewriter

Aged care

Choosing a care home

If you are looking to assist someone considering moving to a care home, here is a quick guide to the process.
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Trees That Count

Aged care

Bupa creates legacy forests with 25,000 native trees

Bupa New Zealand, in partnership with Trees that Count, will add another 10,000 native trees to three legacy forests around the country, creating natural assets for local communities and generations of New Zealanders.
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