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Meet our leadership team

Why Bupa

Dwayne Crombie – Managing Director

Dwayne has been with Bupa for 15 years, most recently overseeing the health services portfolio in Australia. This included the dental, optical & hearing, medical visa and Australian Defence Forces health service businesses.

He returned to lead the New Zealand business in April 2022.

Dwayne was Managing Director of Bupa’s Health Insurance arm from 2013 – 2020. Prior to this role, Dwayne was CEO of Guardian Healthcare, which subsequently became Bupa Villages & Aged Care New Zealand (BVAC NZ), for which he was Managing Director for over 5 years from 2007.

Formerly Chief Executive Officer of Waitemata Health and the Northern Regional Health Authority, Dwayne holds a Medical Degree and Diploma in Community Health from the University of Otago. He is a Fellow of New Zealand Public Health Medicine College. He also has an Executive MBA from the University of Auckland.

Dwayne has a wealth of experience gained across both the private and public health sectors and is passionate about both systems being sustainable and delivering quality outcomes for customers and residents.

Andre Chatfield – Head of Risk

Andre joined Bupa as Head of Risk in 2020 and provides risk management support to our teams around the country. Prior to joining Bupa, Andre was the Risk and Insurance Manager at Hamilton City Council and Civil Defence Alternate Controller for the City. He has extensive national and international experience in strategic, operational and emerging risk management as well as emergency, crisis and business continuity management gained from multiple industries and government agencies.

Andre is currently completing his Masters in Security Sciences in support of his qualifications in Advanced Risk Management, Security Management and Policing.


David Horner – Technology Director

David joined Bupa in 2017 as Technology Director, after returning to Auckland following 11 years in Melbourne. Prior to Bupa, David held a number of Technology leadership roles across the Trans-Tasman including Oxfam Australia, Sky City New Zealand and KPMG New Zealand.

As Technology Director, David is responsible for technology strategy, delivery and operations. Holding a degree in Politics & Economics, from the University of Newcastle-upon-Tyne, David is passionate about using technology in smart ways to enhance the quality of people’s lives and improve the way in which businesses and society work.


Josh Byers - Head of Customer Transformation

Josh joined Bupa in 2020 as Head of Customer Transformation, where he leads marketing, propositions, customer experience and sales. He has over fifteen years’ experience in the technology sector, with nine of those years at executive level. Prior to Bupa, he worked as Head of Marketing and Partnerships at Public Trust and General Manager for Marketing at CSG NZ.

Josh is passionate about customer centricity, business transformation and strategy, and has a deep understanding and appreciation of the aged care industry. He holds a Bachelor of Business majoring in Marketing and Human Resources, from Massey University.


Julie Sellar – Finance Director

Julie joined Bupa in 2013 as Financial Controller and was appointed Finance Director in 2016, leading all Commercial and Financial functions. From mid-2018 to mid-2019 she also held the role for the Australian aged care business. Prior to joining Bupa, Julie worked in a number of senior financial leadership positions with the NZ Defence Force, Inland Revenue and Sainsbury’s in the UK.

Alongside a passion for aged care and a strong customer focus, Julie holds a Bachelor of Commerce and Administration, from Victoria University, is a member of Chartered Accountants Australia and New Zealand (CAANZ) and is a Chartered Member of the NZ Institute of Directors (CMInstD).


Margaret Eccleton - People Director

With over 12 years’ experience working within the health sector in New Zealand, Margaret joined Bupa in 2019. She has extensive people leadership experience within the public and private sector both in New Zealand and overseas. Prior to joining Bupa, Margaret was Director of People and Capability at Pegasus Health in Christchurch. 

Margaret holds a deep commitment to ensuring the work of the People Function supports excellence in service delivery for our customers, residents and their whānau. Margaret holds a Bachelor of Law, from the University of Canterbury, and a Masters in Business (specialty in Human Resources Management) from Queensland University of Technology.


Rowena Boereboom - Head of Legal

Rowena joined Bupa in June 2022. Rowena brings extensive experience in the retirement village and aged care industry, having previously been Senior Legal Counsel & Assistant Company Secretary at Metlifecare for a number of years. She has listed company secretary experience and broad legal and commercial skills, complemented by specialist retirement village regulatory expertise.

Rowena holds a Bachelor of Laws (Hons) and Bachelor of Science from the University of Canterbury, and is admitted as a lawyer in New Zealand.


Richard Stephenson – Property Director

Richard joined the leadership team in 2015 and was previously the Commercial Director of Independent Living. Richard has over 30 years’ experience in civil engineering, building and project management and has extensive knowledge of the end-to-end design and construction process. He has worked on a number of international high-profile projects including the UK's Channel Tunnel Rail Link.

Richard has worked in the retirement village sector for the past 18 years, and previously worked for Metlifecare as Group Development Manager, and for Vision Senior Living as General Manager Development. He holds a Masters of Engineering (Civil), from the University of Portsmouth.


Sue McLeod - National Operations Director

Sue joined Bupa in 2013 as Operations Manager for Care Homes in the South Island region. She was then appointed to Head of Operations for Care Homes and Rehabilitation, before her appointment into her current role where she leads care homes and villages across New Zealand.

Sue has an extensive nursing background, involving care of older persons in both the public and private sectors. She also has research and education experience in respiratory and diabetes specialties. Sue previously worked at Canterbury DHB as Nursing Director of General Medicine and Service Manager for Older Person’s Health. She has a Postgraduate in Health Management.


Michael Burgess - Head of Corporate Affairs and Sustainability

Michael Burgess joined Bupa's leadership team in 2022. He brings a wealth of corporate affairs experience gained from senior roles in corporate, political and the public sector, and was most recently Head of External Relations at Bank of New Zealand. Prior to this he was the Director of Communications and External relations for the Mayor of Auckland and has held senior communications positions at Fonterra and for professional services firms in the UK. Mike holds a Bachelor of Communications from Auckland University of technology.