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Top award for customer satisfaction in retirement living

Date: 01 Nov 2023

Bupa has been awarded Canstar’s Most Satisfied Customers in Retirement Villages for 2023.

The awards, which recognise retirement living communities that have the highest customer satisfaction, saw Bupa attain five stars across all categories: Overall Satisfaction, Atmosphere, Facilities, Accommodation, Value for Money and Location.

“We’re thrilled that Bupa has the most satisfied retirement village residents in New Zealand. It’s an outstanding achievement that recognises the hard work of our people to provide care and community to our residents."

Bupa New Zealand - Managing Director Pedro Sánchez

“Our residents are at the heart of everything we do and we see it as a privilege to provide a home and community for them. Our leaders and teams look to deliver on our purpose each and every day of helping people live longer, happier, healthier lives,” he says.

Canstar Blue customer satisfaction research listed Atmosphere as the biggest driver of customer satisfaction in the 2023 findings. Over the last year, Bupa has improved across all variables, with the most significant lift in Atmosphere within its villages.

Tom Slee, Canstar New Zealand Group Manager says it was a remarkable achievement for Bupa to not only top the consumer ratings table, but to achieve five stars in every category.

"Bupa swept five stars across all Drivers of Satisfaction, which is an amazing achievement. It really reflects the community and care which Bupa shows to its residents. Notably, Bupa was a market leader in important areas including facilities, atmosphere and overall satisfaction.

"Retirement villages are hugely important to the communities they look after, and this result is a huge endorsement of their work. Congratulations to the team."


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