Pay-related remediation at Bupa New Zealand

You can start an application by emailing your name, date of birth and IRD number to remediation@bupa.co.nz.

To ensure any payment is processed correctly to the right person, the following documentation is required, and scans of these documents can be submitted by attaching them to your email:

— Proof of identity: (one of the following)

• Birth certificate
• Passport
• Certificate of citizenship
• NZ Driver Licence

Please note if your identity document has two sides both sides must be provided.

— Tax code and IRD number: A signed Tax Code Declaration Form (IR330).

— Proof of bank account: This is any bank generated document that contains your name and bank account number. This may be a bank statement, deposit slip or screenshot of your online banking. Whichever form of evidence you choose will need to show the bank's logo and your full account number and name of the account (which must be held by you or jointly held by you).

— KiwiSaver: A signed KiwiSaver Deduction Form (KS2).

— Change of name: If you have changed your name since your employment with Bupa ended, you will also need to provide proof of this name change, for example, a marriage certificate.

If you started an application before 31 May 2023 and did not complete it before 7 June 2023, your application and supporting documents have been retained and securely transferred within our system.

You can complete your application by contacting remediation@bupa.co.nz.

Attempts were made to contact all eligible former Bupa employees using the last known email, text message and post. 

Not all former employees who were employed between November 2013 and June 2022 have been impacted by underpayments.

If you have been contacted by us about the remediation by email, text message or post, you have been impacted and are entitled to a remediation payment. You will need to register by sending an email with supporting documentation to remediation@bupa.co.nz

Once your application has been validated, we will let you know how much you will receive and when you can expect to receive it.

No. We need former employees to register and validate their details to avoid identify theft and ensure we are assessing records for the correct person.

If you have any further questions, you can call 0800 576 467 and a member of the team will be able to help you with your query. 

Anyone applying for a remediation payment on behalf of a deceased estate will be asked to provide evidence of probate or a letter of administration confirming that you are authorised to act on behalf of the former employee or their estate.

You will also need to provide:

• Death Certificate (for deceased former employee)
• Copy of Probate or Letters of Administration for deceased employee’s estate
• Proof of ID for executor or administrator
• Proof of bank account for deceased employee’s estate, showing the executors as account owner
• IRD Number for deceased employee’s estate
• Tax code declaration (IR330) for deceased employee’s estate
• KiwiSaver status for deceased employee’s estate
• KS2 form (KS2) for the deceased employee’s estate