Meet our leadership team
Carolyn Cooper – Managing Director BVAC NZ and Lead Nurse
Carolyn Cooper is Bupa’s Managing Director for Bupa Villages & Aged Care New Zealand. Carolyn has extensive experience in New Zealand and Australia across emergency nursing, aged care, rehabilitation, orthopaedics and executive management.
Carolyn joined Bupa as Director Clinical Service Improvement (CSI) in April 2017 and became the Chief Operating Officer and Lead Nurse New Zealand in July of the same year. Carolyn moved over to Bupa’s Australian aged care business as Chief Operating Officer from November 2018 to July 2019, returning to New Zealand to act in the role of Managing Director for Bupa Villages & Aged Care New Zealand. She was confirmed in the Managing Director position in February 2020.
Prior to joining Bupa, Carolyn worked as Executive Director, Clinical Operations for the Illawarra Shoalhaven Local Health District based in Wollongong, New South Wales. She also worked as a General Manager for Canterbury DHB, has been the Chief Operating Officer at Wairarapa and Hutt Valley DHBs, and worked as the Executive Director of People and Culture for the Wairarapa, Hutt, and Capital and Coast DHBs. She has experience in the public health system in New Zealand and Australia, as well as in the private health sector and for ACC in New Zealand.
Carolyn was appointed to the InterRAI New Zealand Governance Board in February 2018 as the Nurse Representative, is on the Board of the Aged Care Association and is a member of the National Aged Residential Care Steering Group.
Andre Chatfield – Head of Risk
Andre joined Bupa as Head of Risk at the beginning of 2020 and provides risk management support to our teams around the country. Prior to joining Bupa, Andre was the Risk and Insurance Manager at Hamilton City Council and Civil Defence Alternate Controller for the City. He has extensive experience in enterprise risk, emergency and crisis management, as well as business continuity management. His experience comes from working across the globe in mining, oil and gas, telecommunications, executive and diplomatic protection services, law enforcement and recently local government.
Andre is currently completing his Masters in Security and Business Administration to support his tertiary certificates and diplomas in Advanced Risk Management, Security Management and Policing. With a background in certified operational auditing and assessments, Andre is putting his extensive skill set to good use to provide support across all areas of Bupa NZ.
David Horner - Technology Director
In 2017 David joined Bupa as Information Services Director upon his return to Auckland after 11 years in Melbourne. Prior to Bupa, David held a number of Information Services leadership roles in Australia and New Zealand including Oxfam Australia, Sky City New Zealand and KPMG New Zealand.
As Information Services Director, David is responsible for Technology strategy, delivery and operations for the New Zealand Aged Care business. He is passionate about using technology in smart ways to enhance the quality of people’s lives and improve the way in which businesses and society work.
David holds a degree in Politics & Economics from the University of Newcastle-upon-Tyne.
David Page - Regional Director Northern
David joined Bupa in March 2020 as Regional Director – Northern and is responsible for leading our care homes and villages above Cambridge & Hamilton, as well as our seven rehabilitation facilities. David has extensive multi-sector senior management, programme and commercial experience running teams in New Zealand, Australia, the United Kingdom and across continental Europe.
For the last eight years, he has worked with District Health Boards (DHBs) as a Programme Director, leading a range of regional and national programmes of work. Prior to health and programme management, he has held general management and sales and marketing director roles for operations across industries including wine, wholesale high-end textiles, print, training and development and newspapers.
David is a registered New Zealand Treasury Gateway Reviewer. He holds an honours degree in Government from the University of Essex and is a Prince2 Practitioner.
Julie Sellar – Finance Director
Julie joined Bupa in 2013 as Financial Controller and was appointed Finance Director for the New Zealand aged care business in April 2016. From mid-2018 to mid-2019 she held the role of Finance Director Bupa Villages and Aged Care for both Australia and NZ aged care businesses. Prior to joining Bupa, Julie held a number of senior financial leadership positions with the NZ Defence Force, Inland Revenue and Sainsburys in the UK. Julie has a passion for aged care, a strong customer focus developed over many years in customer-centric organisations and thrives on working with others to achieve positive outcomes.
Julie holds a Bachelor of Commerce and Administration from Victoria University, is a member of Chartered Accountants Australia and New Zealand (CAANZ) and is a Chartered Member of the NZ Institute of Directors (CMInstD).
Katherine Foulkes - Clinical Services Director
Katherine joined Bupa in July 2016 as the Clinical Lead, Quality Assurance in the Clinical Service Improvement team. She has led the team since December 2017 and is responsible for a range of resident and client centred outcomes that include quality of care, clinical practice standards, and professional education and practice of our qualified staff.
Prior to coming to Bupa, Katherine worked for the Waikato District Health Board in a variety of senior nursing roles, with a focus on quality improvement emerging. Katherine is passionate about nurses and nursing and is proud to represent Bupa on the Nurse Executives New Zealand group as our Deputy Lead Nurse. In January 2020 Katherine was appointed as Director, Clinical Services for Bupa Villages & Aged Care NZ.
Katherine is a registered comprehensive nurse with a post graduate diploma in Health Sciences - Advanced Nursing from the University of Auckland.
Margaret Eccleton - People Director
With over 12 years’ experience working within the health sector in New Zealand, Margaret joined Bupa in 2019. She has extensive people leadership experience within the public and private sector both in New Zealand and overseas. Prior to joining Bupa, Margaret was Director of People and Capability at Pegasus Health in Christchurch.
She has a keen interest in skiing, coaching water polo and spending time with friends and family.
Margaret holds a Bachelor of Law and a Masters in Business with Human Resources Management speciality.
Matthew McIlroy - Head of Legal
Matthew joined Bupa in 2018. He has extensive experience as an in house lawyer and in corporate and commercial law, corporate governance, mergers and acquisition, banking and finance. Prior to joining Bupa, Matthew held senior in house counsel roles at Chorus NZ and Shire Plc in the UK. He held a commercial role for Alliance and Royalty Management, and private practice experience as a corporate and commercial lawyer.
Matthew holds a Bachelor of Law and of Commerce, majoring in economics, and is admitted as a lawyer in NZ, England and Wales.
Richard Stephenson – Director of Development and Property
Richard joined the leadership team in 2015 following on from his role as Commercial Director of Independent Living. Coming from a civil engineering and project management background, Richard has comprehensive knowledge of and experience in construction and building. Prior to joining Bupa, he worked on numerous high profile projects around the world, including leading development and property teams for industry aged care providers.
Sue McLeod - Regional Director Central/Southern
Sue joined Bupa in 2013 as Operations Manager for Care Homes in the South Island region. She was then appointed to Head of Operations for Care Homes and Rehabilitation before appointment into her current role where she leads care homes and villages from Tauranga down to Invercargill. Sue has an extensive nursing background, involving care of older persons in both the public and private sectors. She also has research and education experience in respiratory and diabetes specialties. She previously worked at the Canterbury District Health Board as nursing director of general medicine and service manager for older person’s health and has a Post Graduate health management qualification.
Suzy Clarkson - Acting Head of Corporate Affairs
Suzy joined the Corporate Affairs Team in February 2020. After more than two decades in broadcast media, latterly in news journalism, she transitioned to corporate affairs – and has held senior roles with a number of blue-chip companies like Coca-Cola Amatil NZ and Fiji, Fletcher Building and general insurer IAG. Her experience and skills span media management, stakeholder and government relations, crisis communications and leader of teams. Suzy’s original qualification was in physiotherapy and alongside her broadcast career she maintained her passion and interest in the health and wellbeing, writing two books on the subject and producing four videos.
Now her passion is in strategic corporate reputation enhancement and protection through trusted advisory and authentic storytelling.
Josh Byers - Head of Customer Transformation
Josh joined Bupa in October 2020 as Head of Customer Transformation. Josh leads the business across marketing, propositions, brand, customer experience and sales.
Josh has over fifteen years’ experience in the technology sector with nine of these years at Executive level, where he led marketing, propositions, brand, customer experience and strategy. Most recently Josh held the role as Head of Marketing and Partnerships at Public Trust, where he had significant exposure to and involvement in the aged care sector.
Prior to working at Public Trust, Josh was the General Manager for Marketing at CSG NZ for a number of years. He has also led the marketing team as the National Marketing Manager at Konica Minolta amongst other roles.
Josh is passionate about customer centricity, business transformation and strategy, and has a deep understanding and appreciation of the aged care industry.
Josh holds a Bachelor of Business degree majoring in Marketing and Human Resources from Massey University.