1. Home
  2. Care Homes
  3. Care
  4. Step 1 - How do you know if a family member or friend may need care?

How do you know if a family member or friend may need care?

It can be daunting to see a family member or friend requiring an increasing amount of support with everyday tasks. As we age, our needs and capabilities change - and because this can be a gradual process, sometimes these changes can be more difficult to identify.

If you’re starting to wonder whether a family member or friend might benefit from extra care, you don’t need to feel alone.

Read on for more information about early signs of changing needs that may indicate care is needed, as well as steps to take to receive additional support.

Subtle signs someone’s needs might be changing

Changes in health, behaviour, or ability to cope with daily routines can be easy to overlook, especially when you see your family member or friend on a regular basis. Paying attention to subtle signs such as those listed below, can help you support your family member or friend before their needs become great, or a crisis point is reached.

  1. 1. Increased confusion or memory loss

    A common early sign of cognitive decline is forgetfulness. But this isn’t just about misplacing the car keys - other important signs can include:

    • Repeating questions or stories
    • Missing appointments
    • Confusion about times, dates, or familiar locations
    • Struggling to follow conversations or tasks that were once achieved with ease

    These signs can all be indicative of dementia, or another condition affecting your friend or family member’s cognitive function. Early intervention and support can make a big difference in your family member or friend’s care journey.

    Learn more about dementia

  2. 2. Confusion with medication

    Managing medication can become complex with age, especially when multiple prescriptions are involved. You might notice:

    • Medication not being taken at the right times
    • Pills missed, doubled-up, or taken inconsistently
    • Confusion about what each medication is for

    If you notice full blister packs or a growing pile of unused medications, this is a warning sign that your family member or friend may require additional support.

    Trouble with pills
  3. 3. Going out less – or not at all

    • Your family member or friend may start to isolate themselves, either intentionally, through fear or fatigue, or due to overwhelm or loss of mobility. Things to consider include:
    • Not attending social events they used to enjoy
    • Increased anxiety about leaving the house
    • Talking about a fear of falling, or difficulty with mobility
    • No longer attending, or showing interest in, regular outings such as shopping or walks

    Social isolation can affect mood, memory, physical health, and confidence, and may be a sign that more support is needed.

  4. 4. Signs of self-neglect or difficulty maintaining the home

    If you’ve noticed your family member or friend’s home is less tidy than it used to be, or their personal appearance has changed, these can be signs of someone needing additional support. Other things to watch out for include:

    • Unwashed dishes, laundry, or more clutter piling up
    • Unopened mail or unpaid bills
    • Poor hygiene or wearing the same clothes day after day
    • Weight loss, signs of malnutrition, or eating irregularly

    It can be hard for someone to admit they need help or are struggling, which is why these visible signs above can help you gently initiate a conversation with your family member or friend.

How to talk about it – and what to do next

Recognising a change in your family member or friend’s behaviour is the first step. Your next step - talking to them about it - can be challenging.
Here are some ways to start the conversation:

Approach with empathy

It’s natural for people to resist help or fear losing their independence. Start with how you feel and what you’ve noticed:

“I’ve noticed you seem more tired lately, I’m wondering if there’s anything I can do to help?”

“I’ve seen a few of your pills left in the organiser/not taken. I know managing medication can be tricky, shall we talk to your GP together?”

It helps to focus on care and concern, not criticism or control. It may take a few conversations, perhaps even with a few different family members or a professional, before your family member feels ready to talk about their challenges and need for support. Try to be patient, and persistent.

Learn more about signs your family member or friend may need more support at home, and how to have compassionate conversations about care with an ageing family member or friend.

Visiting the GP: What to expect

A visit to the GP is a valuable next step -for reassurance, answers, and support. The GP may:

  • Conduct a health check and review medications
  • Ask about recent changes in behaviour or mood
  • Recommend a short stay in care to provide respite
  • Refer your family member or friend for a needs assessment

Next steps

A GP visit may also provide information about further options for care and support at home, or your GP may refer your family member or friend for a needs assessment through your local NASC (Needs Assessment and Service Coordination) service.

Learn more about organising a needs assessment and the needs assessment process.

Bupa is here to help

We know this process can be emotional and at times overwhelming. That’s why our team is here to help you explore your options, answer your questions, and support you and your family member or friend with empathy and advice.

You don’t need to have all the answers straight away. Even if you’re not sure whether care is needed, we’re happy to chat and help you figure out next steps. Trusting your instincts and seeking support early can lead to better outcomes, for your family member or friend, as well as yourself.

Whether you’re looking for peace of mind or beginning a care journey, help is available - you’re not alone.

Helpful links and resources

Your care home journey

Step one

Where to start

We know there’s a lot to consider if a family member or friend needs the support a care home can provide. If you've noticed a change or decline it could be time to visit your general practitioner (GP) for advice on next steps.

Step three

Create an action plan

Once you know the level of care needed, the NASC will help you plan so you can get the services you are entitled to. They’ll give you a list of the care homes in your area that can provide you with the level of care needed.

If you are not eligible for financial assistance you will have to pay the full cost of care yourself. It's a good idea to check if you may be eligible for any subsidies to help cover the cost of your care. You can discuss this with the needs assessment team at the time, and find more information at Work and Income.

Step four

Choosing the rest home that's right for you

Bupa has over 35 care homes across New Zealand. Its important to find a care home you feel  offers the right level of care for you.

Step five

Sign an admission agreement

Your admission agreement sets out what the rest home or hospital will provide and what your responsibilities are. It should include information about:

  • The cost of your care
  • Who is paying and how payments are made
  • What services are included in your weekly payment
  • What you must pay extra for (e.g. any premium room rates)

Step six

Explore your eligibility for a subsidy

After the NASC assessment, we recommend you explore your eligibility to apply to Work and Income for a residential care subsidy, as you will be expected to pay the full cost of care until your subsidy is confirmed.

If you are not eligible for financial assistance or you have entered residential care without a NASC assessment, you will have to pay the full cost of care yourself.

Step seven

Moving in

Moving in can be an emotional time for both you and your family members so it’s important to give each other time to adjust and understand that this is normal and to be expected.

Some things to ask:

  • What furniture is provided and which of your favourite furnishings and personal items can you bring with you?
  • Do you need any electrical appliances approved for safety reasons?

View Bupa's Person first approach to dementia care

Look for a care home?

Find a care home near you