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How do you know if a family member or friend may need care?

It can be daunting to see a family member or friend requiring an increasing amount of support with everyday tasks. As we age, our needs and capabilities change - and because this can be a gradual process, sometimes these changes can be more difficult to identify.

If you’re starting to wonder whether a family member or friend might benefit from extra care, you don’t need to feel alone.

Read on for more information about early signs of changing needs that may indicate care is needed, as well as steps to take to receive additional support.

Subtle signs someone’s needs might be changing

Changes in health, behaviour, or ability to cope with daily routines can be easy to overlook, especially when you see your family member or friend on a regular basis. Paying attention to subtle signs such as those listed below, can help you support your family member or friend before their needs become great, or a crisis point is reached.

  1. 1. Increased confusion or memory loss

    A common early sign of cognitive decline is forgetfulness. But this isn’t just about misplacing the car keys - other important signs can include:

    • Repeating questions or stories
    • Missing appointments
    • Confusion about times, dates, or familiar locations
    • Struggling to follow conversations or tasks that were once achieved with ease

    These signs can all be indicative of dementia, or another condition affecting your friend or family member’s cognitive function. Early intervention and support can make a big difference in your family member or friend’s care journey.

    Learn more about dementia.

  2. 2. Confusion with medication

    Managing medication can become complex with age, especially when multiple prescriptions are involved. You might notice:

    • Medication not being taken at the right times
    • Pills missed, doubled-up, or taken inconsistently
    • Confusion about what each medication is for

    If you notice full blister packs or a growing pile of unused medications, this is a warning sign that your family member or friend may require additional support.

    Trouble with pills
  3. 3. Going out less – or not at all

    • Your family member or friend may start to isolate themselves, either intentionally, through fear or fatigue, or due to overwhelm or loss of mobility. Things to consider include:
    • Not attending social events they used to enjoy
    • Increased anxiety about leaving the house
    • Talking about a fear of falling, or difficulty with mobility
    • No longer attending, or showing interest in, regular outings such as shopping or walks

    Social isolation can affect mood, memory, physical health, and confidence, and may be a sign that more support is needed.

  4. 4. Signs of self-neglect or difficulty maintaining the home

    If you’ve noticed your family member or friend’s home is less tidy than it used to be, or their personal appearance has changed, these can be signs of someone needing additional support. Other things to watch out for include:

    • Unwashed dishes, laundry, or more clutter piling up
    • Unopened mail or unpaid bills
    • Poor hygiene or wearing the same clothes day after day
    • Weight loss, signs of malnutrition, or eating irregularly

    It can be hard for someone to admit they need help or are struggling, which is why these visible signs above can help you gently initiate a conversation with your family member or friend.

How to talk about it – and what to do next

Recognising a change in your family member or friend’s behaviour is the first step. Your next step - talking to them about it - can be challenging.
Here are some ways to start the conversation:

Approach with empathy

It’s natural for people to resist help or fear losing their independence. Start with how you feel and what you’ve noticed:

“I’ve noticed you seem more tired lately, I’m wondering if there’s anything I can do to help?”

“I’ve seen a few of your pills left in the organiser/not taken. I know managing medication can be tricky, shall we talk to your GP together?”

It helps to focus on care and concern, not criticism or control. It may take a few conversations, perhaps even with a few different family members or a professional, before your family member feels ready to talk about their challenges and need for support. Try to be patient, and persistent.

Learn more about signs your family member or friend may need more support at home, and how to have compassionate conversations about care with an ageing family member or friend.

Visiting the GP: What to expect

A visit to the GP is a valuable next step - for reassurance, answers, and support. The GP may:

  • Conduct a health check and review medications
  • Ask about recent changes in behaviour or mood
  • Recommend a short stay in care to provide respite
  • Refer your family member or friend for a needs assessment

Next steps

A GP visit may also provide information about further options for care and support at home, or your GP may refer your family member or friend for a needs assessment through your local NASC (Needs Assessment and Service Coordination) service.

Learn more about organising a needs assessment and the needs assessment process.

Bupa is here to help

We know this process can be emotional and at times overwhelming. That’s why our team is here to help you explore your options, answer your questions, and support you and your family member or friend with empathy and advice.

You don’t need to have all the answers straight away. Even if you’re not sure whether care is needed, we’re happy to chat and help you figure out next steps. Trusting your instincts and seeking support early can lead to better outcomes, for your family member or friend, as well as yourself.

Whether you’re looking for peace of mind or beginning a care journey, help is available - you’re not alone.

Helpful links and resources

Your care home journey

Step 1

‎ Where to start

We know there’s a lot to consider when a family member or friend starts needing more support with everyday tasks. This guide provides early signs to look out for, such as missed medication, reduced independence, or difficulty keeping up with routines — and offers supportive advice on what to do next. If you’ve noticed a change or decline in a family member or friend a visit to your GP might be your next step.

Step 2

Organising a needs assessment

Before moving into a care home (also known as a rest home), you will need to organise a needs assessment. This may be done by Health NZ Te Whatu Ora or Health NZ funded Needs Assessment and Service Coordination (NASC) agencies. A person may also be assessed by a specialist while a patient in a public hospital. This process helps ensure you or your family member receives the right support, based on expert advice.

As part of the assessment, you will find out:

  • If the person can be safely supported in the community, or;
  • If the person needs long term residential care (in a care home) and;
  • at level of care is needed, for example rest home, hospital or dementia care.

Step 3

Create a personalised action plan

Now that your needs assessment is complete, it’s time to create a personalised action plan. In this guide, we’ll explain how your Needs Assessment and Service Coordination (NASC) coordinator will help you access the services you need, whether that’s help at home, respite care, or a move into a care home (also known as a rest home), and guide you through key legal and financial processes such as designating power of attorney, or applying for a Residential Care Subsidy.

Step 4

Choosing the right care home

Choosing a care home (also known as a rest home) is a big decision, and often one that needs to be made quickly. Whether you’re planning ahead or navigating an urgent situation, this information will help you feel more confident about what to look for, who can support you, and what to expect when visiting a Bupa care home.

Step 5

Sign an admission agreement

Before moving into a care home, you’ll be asked to sign an admission agreement. This document outlines your rights, the care and services you’ll receive, and any costs involved. In this video, we’ll walk you through what to expect from the agreement, what to look out for, and how the care home team can support you to feel confident before signing.

Step 6

Explore your eligibility for a residential care subsidy

Once you’ve signed your admission agreement, it’s time to explore your eligibility for the Residential Care Subsidy. In this guide, we will explain what a Residential Care Subsidy is, how to apply, and who can help if you’re unable to complete the process yourself. Understanding your options, and what you’re eligible for, can help with peace of mind and feeling prepared moving forward.

Step 7

Moving in

Moving into a care home (also known as a rest home) is a big step for you and your family/whānau. In this guide, we’ll walk you through what to expect on moving day, what to bring with you, and how the team will help you settle in.

From making your room feel like home, to meeting new people and staying connected with family and friends, we’re here to support you

Customer stories

Hear from others on the journey

Jean and her family wanted peace of mind and security for her. She says the care she receives is “top notch” and she’s very happy in what she calls her “new home”.

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