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At Bupa we want to keep money matters simple, so you know what to expect, and what to plan for.
At Bupa we want to keep money matters simple, so you know what to expect, and what to plan for.
While Bupa is not directly involved in the subsidies process, it’s important for our residents to have a good understanding of what is involved.
Typically, who pays your monthly charges is a combination of you, your private funds/superannuation, Te Whatu Ora, and any subsidies you may be eligible for. Actual costs will vary between care homes and depend on your individual circumstances.
Your personal funds are held for you in a Comfort Account. Your personal funds for use in the care home will be overseen by our administrator and you are able to draw upon these as long as they are in credit. Please note that limited amounts of cash are held on site, so we ask that funds are requested in advance where possible. Personal funds will not be released to relatives or friends unless the administrator has your permission, or, if you are unable to manage your own finances, the permission of the person who has been legally appointed to do so. This may be someone appointed under an Enduring Power of Attorney. We recommend large amounts of cash and significant valuables are not kept at the care home, however a locked drawer is provided.
You need to arrange your own insurance, if it is required, for your personal items. Certain small items can be deposited in the home’s safe. These should be sealed in an envelope marked with the date and your name.
Accommodation and care charges vary according to:
Your care home general manager will take you through the charges and these will also be clearly set out in your admission agreement.
At Bupa, we’re proud of the comprehensive aged care experience and services we provide.
At every Bupa community there are additional services you can choose from such as hairdressing and dentists.
Please note: while Bupa organises these services, they’re paid by you monthly via an account you’ll set up with our partner organisation called Capital Guardians.
On or around the 5th of every month.
This is emailed to you once you’ve signed your admission agreement, along with a direct debit form.
On the 20th of each month, via direct debit.
While Bupa is not directly involved in the subsidies process, it’s important for our residents to have a good understanding of what is involved. More information and application forms are available from WINZ. We have also put together the three steps and four possible outcomes to help guide you through the process.
Our preferred method of payment is direct debit, so you don’t need to worry about making or missing a payment.
You’ll receive a direct debit form via email with your first invoice/statement. You will need to fill in the form and also provide evidence of your bank account, e.g. a screenshot or bank statement, showing the account number and name of account, plus the bank's logo.
Please email these documents and images to receivables@bupa.co.nz
We’re committed to making the payment process for accommodation and care an open, honest and ongoing conversation with you and your family/whānau.
Questions?
Chat to your care home general manager, call us on 0800 60 80 99
or email our accounts team at fonza@bupa.co.nz
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