Can I visit a relative in a Care Home, Rehabilitation Facility or Retirement Village?
While we are under COVID-19 Alert Level 4 and Level 3 our Care Homes and Rehabilitation Facilities will remain closed to all visitors.
For Care Homes, the only exception will be for families of those residents nearing end of life or a similar circumstance on compassionate grounds. Please note this will be at the discretion of the Care Home Manager. For example, if a resident has had a recent family bereavement and needs to be supported by a family member. Following a bereavement, the partner or a family member is allowed a support person for clearing of personal items, etc.
For Rehabilitation, the only exception will be for compassionate grounds, and this will be at the Facility Coordinators discretion.
For Retirement Village visitation in Alert Level 3, people must stay within their immediate household bubble, but they can expand this to reconnect with close family / whānau, or bring in caregivers, or support isolated people.
It’s important to protect your bubble once it’s been extended. Keep your bubble exclusive and only include people where it will keep you and them safe and well. If anyone within your bubble feels unwell, they self-isolate from everyone else within your bubble.
Are Retirement Village residents still able to go outside?
Our Retirement Village residents live independently and therefore are under the same Government guidelines as the rest of the public.
We do want our residents to remain active and encourage them to take a walk around the Retirement Village and neighborhood, but please remember physical distancing.
The Government is encouraging those at higher risk, including elderly, to stay home where possible, and take extra precautions when leaving home, like avoiding supermarkets, or touching surfaces. However, if they decide to go out for supplies, remember to keep two metres apart from other people and follow good hygiene rules, including washing your hands and covering your mouth or sneezing into your elbow.
Can I deliver food and essentials to a family member?
At Care Homes and Rehabilitation Facilities, during Alert Level 4 and 3, we will not accept food, general parcels or laundry deliveries from families for their loved ones.
The only exceptions to the above are:
- Courier parcels, as they are set up with the necessary hygiene protocols in preparation and utilise contactless delivery, so are permitted.
- We will allow strictly limited essential clothing items to be dropped off in a contactless way between the hours of 1-3pm, week days only, until we are in Alert Level 2. An example of this would be 1-2 already labelled warm clothing items for clients to wear in the cooler weather. We will not accept a large volume of items and will not accept food items. Thank you for your patience and understanding with this over the next few weeks. Please note we will ensure a warm ambient temperature at our facility.
If your relative is in a Retirement Village, then yes, you can. Please discuss with the Village Manager for a suitable drop off point.
Will staff still be working at all Bupa Care Homes, Villages and Rehabilitation Facilities during COVID-19 Alert Level 4 and Level 3?
Our employees at BVAC NZ are classified as essential workers and are committed to caring for our residents and clients through all Alert Levels.
What happens if staff become ill?
If an employee is unwell or experiencing flu-like symptoms, they are not to come to work and should seek medical attention.
BVAC NZ has business continuity plans in place to enable us to maintain staffing levels and a safe service for our residents during these times.
Are you still taking admissions for new residents?
Aged care is an essential service, this means we continue to admit residents as long as they meet our requirements. We are following Ministry of Health guidelines for new residents and are using personal protection equipment and isolating when required.
When is a resident or client placed in isolation?
We are applying strict infection prevention and control measures to prevent the spread of infection in our facilities.
If a resident or client shows symptoms of COVID-19, or any other respiratory condition, they will be placed in isolation and cared for by staff who have the necessary personal protection equipment to do so safely.
Any new admissions or residents returning from hospital are also required to be isolated for 14 days and use personal protection equipment.
What if my relative has a hospital or doctor’s appointment, can they still attend? If so, who can take them?
Many hospitals and GPs have postponed routine appointments or have set up phone or video calls, however, we are working with other health care professionals to ensure residents receive the emergency medical assistance they need.
In the instance a resident or client needs support to attend a clinic, we would prefer staff do this than bringing in a family member that is out of their bubble.
How can I keep in touch with a family member or friend in a Bupa facility during Alert Level 4 or 3?
We will continue to provide our residents with alternative ways to stay connected with their family/ whānau through use of cell phones, tablet/iPads, and laptops.
We have also introduced ‘Pictures for Pensioners’ where we are encouraging children to draw or paint a picture for a Bupa resident and to send it to our Bupa NZ Facebook page in a private message. The photos are then sent to all 48 Bupa Care Homes across New Zealand to share with their residents.
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