COVID-19 Updates

Grocery/Meals Info

This page is designed to keep you updated with information on announcements and information sent to both residents and their families at this time.

Click here for latest COVID-19 updates from Bupa Newsroom


13 May - Information sent to families of care home residents

Visitor Guidelines

With the move to COVID-19 Alert Level 2 and in line with guidance from the Ministry of Health, we will begin restricted visiting at all of our Care Homes on Thursday the 14th of May. To help us to continue to keep our residents and team members safe, the following guidelines must be followed please.

Please read the information below carefully.

We appreciate your support and patience as we navigate this new alert level together. We will be reviewing these requirements in 2 weeks’ time and will share any relevant changes with you as soon as we can.

We are delighted to welcome you back into our Care Home and are sure your loved ones will be even more excited!

Visiting Restrictions

  • Each resident will initially be restricted to two named visitors.

    • Care Home employees will discuss with the individual residents and their EPOAs and note down who those two visitors should be.

  • There will be only one visitor per session.

  • Each visiting session has a 30 minute time limit.

    • We will inform visitors when the 30 minutes is coming to an end to allow you to say your goodbyes.

  • No children (under 12 years), or pets, will be allowed to visit unless there are exceptional circumstances.

    • This needs prior approval of the Care Home Manager.

Visiting Hours

  • Visiting hours, 7 days a week, are designated as:

    • 11.00am – 12pm

    • 3.30pm – 4.30pm

  • Any visiting outside of these hours is on a case by case basis at the Care Home Manager’s discretion.

  • You will be required to phone the Care Home Reception before visiting and book in.

    • You will be asked to provide your name and contact details so we can contact trace all visitors to our Care Home.

    • You may be asked to please arrive up to 15 minutes early to allow us to carefully manage visitor numbers.

  • Please use designated car parking, if available, and wait in your car before your visiting time.

    • Please do not crowd at the reception area and ensure you maintain the recommended 2 metre physical distancing rules.

Once you’re at the Care Home

  • All visitors will need to sign in at reception once invited to enter the building.

    • You will be required to clean your hands with alcohol-based sanitiser on arrival.

    • All visitors must read and agree to a Visitor Declaration, these visiting guidelines and a privacy statement, before signing the Visitor’s Register.

    • We ask that you do not visit if you feel at all unwell or have any cold/flu symptoms. This is vital to protect the health of all our residents and team members.

  • Once you have signed in a staff member will give you a mask and advise you on how to fit it properly.

  • You will be escorted directly to the room of the resident you are visiting, using the most direct route.

    • Please do not touch anything as you make your way to the room and do not stop to talk to anyone else.

  • Please sit in the chairs provided in your resident’s room and avoid touching surfaces.

    • Once in the resident’s room you can remove your mask and keep it ready for the exit walk in 30 minutes. Please dispose of it by reception as you leave the building.

    • Each room will be wiped down between visitors.

  • For specialised Dementia and PG communities, masks must be worn at all times if not in the resident’s room.

    • Visiting will be with the resident wherever they are located in the Dementia Community, but we encourage visiting in the resident’s room where possible.

Parcels and Laundry

  • You may bring in small parcels and small amounts of food for your loved ones if you are visiting.

  • However, we will not be accepting parcels that are dropped off for residents.

  • Laundry will continue to be managed by the Care Home in the short term.

Virtually connecting with your loved one

  • We will continue to provide our residents with alternative ways to stay connected with their family/whanau through use of cell phones, tablet/iPads, and laptops.

Resumption of other services

  • We encourage contact with as few people as possible to ensure the ongoing health and safety of our vulnerable residents.

  • Van outings for residents will resume with limited numbers (to allow for physical distancing in the van) and outings will be closely monitored so there is no contact with the public.

  • Residents may go out with family members, but we request that it is only to that family member’s home or for a drive. Please do not visit any cafes etc. where the general public will be.

  • Residents used to walking in their neighbourhood or the care home grounds will be able to do so at the discretion of the Care Home Manager.

    • Those with cognitive impairment who may have difficulty understanding physical distancing should not go out alone.

  • Allied health professionals e.g. physiotherapy, will resume services, with aprons, masks and gloves worn to protect residents.

  • Hairdressers will also resume services from Monday 18th May, and will follow the Ministry of Business, Innovation and Employment’s (MBIE) personal protective equipment requirements, for example wearing masks.

Find out more

Thank you again for understanding and for helping us maintain the safest possible environment for your loved one in our Care home.


13 May - Information sent to retirement village residents

Dear Resident,

From Thursday when you wake up, play it safe”, words from the Prime Minister as we enter Alert Level 2. Please continue to be extra cautious as we move into a new phase and some alert level restrictions are relaxed. You can play your part by continuing thorough and regular hand washing and maintaining physical distancing of two metres with strangers and one metre with friends and acquaintances.

Visitors

You will be able to visit your village neighbours, make sure there’s a one metre safe physical distance between you and keep the group to ten or less.

Hairdresser

Hairdressers who are located in a care home will resume their services from Monday 18 May, and will follow the Ministry of Business, Innovation and Employment’s (MBIE) personal protective equipment requirements. This PPE will be provided by the Care Home if necessary.If the hairdresser that does your hair is located in the care home next door, you’ll have to wait just a little bit longer to access their services. Please liaise with your village manager to book an appointment.

Community Centre

The Community Centre and communal areas will now be open and accessible, but again just keep that one metre safe physical distance between you and others. For example, a group (of ten maximum) playing cards should just keep chairs separated by one metre. If you are sitting around a table this will be easy to do. All village libraries, swimming pools and gyms (if applicable) will be open but again please remember one metre physical distancing and wipe down your equipment after use. Sadly, for now there is to be no ‘happy hour’, however as the Government relaxes the rules so will we.

Annual General Meeting

You should have received your papers for the next meeting by now. Please let your village manager know if you haven’t. We are exploring the possibility of postponing meetings until July/August, so it is possible to hold them “in person,” which we know is your preference. We’ll let you know as soon the Statutory Supervisor has made a decision.

Grocery shopping

Internet grocery shopping options will continue throughout Alert Level 2; however, we are concluding the milk delivery on Wednesday 13 May. Thank you for the many messages of thanks we have received in relation to the complementary milk delivery which we know was appreciated by many.

Meal service

The care home provided meal service will continue as it has under the previous Alert Levels. At Alert Level 2 we won’t return to the dining room, again this will be reviewed in two weeks.

Maintenance / refurbishments

Maintenance will continue such as lawns and property refurbishments and please ensure you maintain physical distancing from contractors present in your village.

Contact Tracing

A contact tracing system will be used to track the movements of all external visitors including Bupa staff, commercial contractors and relatives of residents. This is something the Government is keen to see happen across New Zealand so they can continue to quickly track and isolate any COVID19 cases. Contact tracing provides the information for that to happen. This will mainly be done by mobile phone or otherwise by a paper copy. We will provide more information for you in the coming weeks.

Village reception cover

Extra staff in the village apartments at weekends will continue for now to assist with the current careful provision of care home meals. We will review this in two weeks.

Wellness Clinics

The opening of Wellness clinics will be reviewed in two weeks. When we do open, we will ask you to please book ten-minute appointment slots to avoid queueing in a small space while awaiting your appointment.Care Homes

Access doors between care home and retirement village will remain closed. Respite care is now available, however, please note these residents will be isolated for 14 days and must meet the requirements of COVID-19 screening as per the Ministry of Health Screening Tool implemented last week.

Restricted Care Home visiting guidelines

  • Each care home resident will be restricted to two nominated visitors. No children (under 12 years), or pets, will be allowed to visit unless there are exceptional circumstances.
  • There will only be one visitor per session during visiting hours, 7 days a week between 11am-12pm and 3.30pm-4.30pm. Each visiting session is 30-minutes duration.
  • You will be required to phone the Care Home Reception before visiting and book in. You will be asked to provide your contact details so we can contact trace all visitors to the Care Home.
  • All visitors will need to sign in at the care home reception and clean your hands with alcohol-based sanitiser on arrival. You must then read and agree to a Visitor Health Declaration, and a Privacy Statement, before signing the Visitor Declaration Form.
  • Care home visitors will be provided with a mask and shown how to fit it properly. You will be escorted directly to the room of the resident you are visiting. Please sit in the chairs provided in your resident’s room and avoid touching surfaces. Once in the resident’s room you can remove your mask and keep it ready for the exit walk in 30 minutes. Please dispose of it by reception as you leave the building. Each room will be wiped down between visitors.
  • For specialised Dementia and PG communities, masks must be worn at all times if not in the resident’s room. Visiting will be with the resident wherever they are located in the Dementia Community, but we encourage visiting in the resident’s room where possible.
  • We ask that you do not visit the care home if you feel at all unwell or have any cold/flu symptoms.

Finally, I’d like to personally thank you for supporting our efforts during this COVID-19 response. Your support has meant the continued safety and wellbeing of all residents.

So now as things change once again please remember to keep it small, keep your distance and continue to be vigilant during Alert Level 2.


13 May 2020 - Information sent to families of rehabilitation clients

Visitor Restrictions

  • Visits are to be a maximum of two family/ whānau or friends per client at a time.

  • No children (under 12 years), or pets, will be allowed to visit unless there are exceptional circumstances.

    • This needs prior approval of the Facility Coordinator.

  • Each visiting session has a 30 minute time limit.

    • To be at the discretion of the Facility Coordinator taking into consideration:

      • Client preferences.

      • How many visitors can safely be supported at any time by employees.

      • The needs of all clients.

      • Extenuating situations (e.g. visitors travelling long distances or other compassionate grounds).

  • All clients are to be in their rooms for visiting times (where possible), or a designated whānau room appropriate to the facility can also be used for visiting.

Visiting Hours

  • Weekday visiting hours will be restricted to:

    • 10.00am – 11.30am

    • The Facility Coordinator will be on-site and available at reception during visiting hours.

  • Weekend visiting hours will be restricted to:

    • 1.30pm – 3pm

    • A Rehab Coach will be on-site and available at reception during visiting hours.

  • Visit times and days will need to be booked before visiting by phoning the Facility Coordinator.

    • The visitor will be asked to provide their name and contact details so we can contact trace all visitors to our facility.

At the Rehab Site

  • All visitors will need to sign in when they arrive at the facility.

    • They will be required to clean their hands with alcohol-based sanitiser on arrival. This will be provided at reception and/or designated areas.

    • All visitors must read and agree to a Visitor Health Declaration, these visiting guidelines and a Privacy Statement, before signing the Visitor Declaration Form.

    • We ask that people do not visit if they feel at all unwell or have any cold/flu symptoms. This is vital to protect the health of all our residents and team members.

    • Visitors will not be permitted to visit unless they have agreed to these conditions.

  • All visitors will be required to wear a mask while visiting. This will be provided.

    • The use (putting on and taking off) of any other PPE (e.g. if a client is in isolation) must be overseen by a team member following instruction.

  • Physical distancing of 2 metres is required where possible when moving around the facility.

  • The Facility Coordinator will set up the client’s room so there is a chair and discreet tape on the floor to designate the 1 metre distancing.

    • Once in the client’s room you can remove your mask and keep it ready for the exit walk in 30 minutes. Please dispose of it by reception as you leave the building.

  • Rehab employees will ensure cleaning of room after each visit.

    • Each room will have a cleaning schedule, so this is recorded after completion with an employee signature.

Activities

  • Van and car outings for clients will resume with limited numbers (to allow for physical distancing in the van) and outings will be closely monitored so there is no contact with any public.

    • No more than five clients at a time.

  • Clients may go out for a one hour off site outing with family/ whānau/ friends, but we request that it is only to that family/ whanau/ friend’s home or for a drive. Please do not visit any cafes etc. where the general public will be.

  • One client at a time will be allowed access to the gym or library, with the support of an employee. Please follow the facility guidelines.

  • Clients that are more independent are able to commence their community outings by themselves.

    • A signing in and out register is to be implemented.

    • All client’s weekly planners will be updated/reviewed by the Occupational Therapist of the site.

    • Please remember physical distancing, hand hygiene, and to socialise with no more than 10 people.

  • There is to be no social leave, including overnight stays or weekends away.

  • To avoid client use of public transport, an employee will escort the client to their designated venue.

Contractors

  • A schedule will be implemented for all external services, including physios and psychiatrists.

    • They must let the Facility Coordinator know what the purpose of the visit is before entering the facility.

  • Contractors are to meet clients in their bedrooms or a designated whānau room. They must also adhere to physical distancing, hand hygiene, and all Rehab Facility precautions.

    • Where necessary they will be provided with aprons, masks and gloves.

  • For podiatry services, there is to be one client with the podiatrist at any time, and clients must follow the guidelines of the service.

  • GP visits need to be organised by the on-site Registered Nurses.

  • Hairdressers can resume services from Monday the 18th of May, and will follow the Ministry of Business, Innovation and Employment’s (MBIE) personal protective equipment requirements. This PPE will be provided by the Rehab Facility if necessary.

Food and Parcels

  • You may bring in small parcels and small amounts of food for your loved ones if you are visiting.

    • Goods brought into the facility by the visitor must meet our infection prevention control guidelines, e.g. be packed and wiped down with antibacterial wipes or similar.

    • Acceptance of any goods is at the discretion of the Facility Coordinator/Rehab Coach.

·Food can be brought on site if it is purchased from a restaurant or takeaway store; or is packaged food from the supermarket. Food prepared at home is not allowed.

Pre-admissions

·If the potential client is in the DHB or in another service, this can still proceed. We need to follow the DHB guidelines.

·There is to be no home visits for pre-admissions. Please use virtual meetings if required.

Personal Protective Equipment

  • The weekly stocktake of PPE will become more critical with the increased use by visitors. Please remain vigilant in ensuring all PPE where possible is stored securely and cannot be accessed freely by visitors.

Find out more

  • The Government’s COVID website is a great source of factual, up-to-date information.

Thank you again for understanding and for helping us maintain the safest possible environment for your loved one in our Rehabilitation Facility.


20 April 2020 - Thank You To Our BVAC NZ Teams


17 April 2020 - Bupa Retirement Villages Q&A 


14 April 2020 - Q&A for Care Home relatives of residents during COVID-19 lockdown




Pictures for Pensioners

Video message to families of our residents from Carolyn Cooper - Managing Director, Bupa NZ

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