We are part of the Bupa Australia New Zealand Market Unit, which offers personal and corporate health insurance, runs hospitals and care homes for older people, and provides workplace health services, health assessments and chronic disease management services, including health coaching and home healthcare.
As part of an organisation with no shareholders, we use our profits to improve the care of our customers and residents.
Based on what our customers told us they wanted, we created The Bupa Way which represents our commitment to the way we deliver care and service through the following five pillars:
Our care homes provide support for older people who can no longer live independently. Residents enjoy a warm, friendly environment with good food, recreational programmes, support and clinical help at their fingertips. Services include both residential and day care, respite care, rehabilitation and dementia care.
Specialised dementia care is Bupa’s global area of expertise, so we have a high degree of understanding in this field. Our care homes provide top quality care for residents living with this condition.
We also have a broad range of rehabilitation services, specialising in traumatic brain injury.
Our retirement villages provide independent living in a sociable setting. Located throughout the country - and more affordable than most - they allow our residents to relax and enjoy their retirement.
Thanks to our medical alarms, thousands more New Zealanders are able to live safely in the comfort of their own home. At the push of a button, the help that is right for you is available 24 hours a day, 365 days a year.
Meet our leadership team
Jan Adams – Managing Director
Jan joined our leadership team in March 2015 from the Waikato District Health Board where she had held a number of roles, including Director of Nursing and Midwifery and eight years as Chief Operating Officer. She has extensive experience within both the UK and NZ health sectors and, following her midwifery training, Jan worked for Bupa in Merseyside. She has served on the Nursing Council of New Zealand for four years, including two as Deputy Chair. She was also appointed to the Nurse Practitioner and Employment Working Party by the Health Minister and to a significant inquiry into services at National Women’s Hospital by the Director General.
Julie Sellar – Finance Director
Julie joined Bupa in 2013 as Financial Controller, and was appointed Finance Director in April 2016. Prior to joining Bupa, Julie held a number of financial leadership positions with the NZ Defence Force, Inland Revenue and Sainsburys in the UK. Julie has discovered a passion for aged care during her time with Bupa, and has a strong customer focus developed over many years in customer-centric organisations.
Julie holds a Bachelor of Commerce and Administration from Victoria University and is a member of Chartered Accountants Australia and New Zealand (CAANZ).
Margaret Owens – Director of Independent Living
Margaret joined Bupa Care Services in 2007 after working in the retirement village industry since 1990. She is the Director of Independent Living - responsible for overseeing 30 retirement villages and future developments and the nationwide medical alarms business. Margaret is a qualified RN with a BBus and PGrad Dip in Business Administration, is Immediate Past President of the Retirement Villages Association and has previous and current Board experience in the community, charity and private school sectors.
Jenni Coles – Director of Care Services and Rehabilitation
Jenni joined us in 2013 and has a passion for older people and rehabilitation. Previously, she was employed by the Counties Manukau District Health Board, first as General Manager
for the Health of Older People and Rehabilitation and later as Director of Hospital Services.
Jenni trained as an Occupational Therapist, specialising in rehabilitation, older people services, community and mental health. She is also an active member of a number of national health groups.
Julia Wiegandt-Goude – People Director
Julia has been with us since 2011. In the past she’s held a number of senior human resources roles in New Zealand local government, including General Manager of Human Resources for the Auckland Regional Council. Prior to that, she spent 18 years in the National Health Service in the UK as Human Resources Director for a large mental health foundation trust.
Julia holds a BSc in Psychology from the University of Newcastle and a PGrad Diploma in
Human Resources Management from Thames Valley University. She’s a member of the Institute of Directors, the Chartered Institute of Personnel and Development and the Human Resources Institute of New Zealand.
Richard Stephenson – Director of Development and Property
Richard joined the leadership team in 2015 following on from his role as Commercial Director of Independent Living. Coming from a civil engineering and project management background, Richard has comprehensive knowledge of and experience in construction and building. Prior to joining Bupa, he worked on numerous high profile projects around the world, including leading development and property teams for industry aged care providers.
Carolyn Cooper – Director of Clinical Service Improvement and Lead Nurse NZ
Carolyn has extensive experience in emergency nursing, older persons’ health, rehabilitation, orthopaedics and executive management. She has previously worked for District Health Boards (DHBs), in the private health sector and for ACC. Carolyn worked as a General Manager for Canterbury DHB, has been the Chief Operating Officer at Wairarapa and Hutt Valley DHBs, and also worked as the Executive Director of People and Culture for the Wairarapa, Hutt, and Capital and Coast DHBs. She joined Bupa in April 2017 from the Illawarra Shoalhaven Local Health District in NSW, Australia where she held the position of Executive Director of Clinical Operations.