We are committed to treating and caring for residents and their friends and relatives as individuals and feedback is important to us. We want to reward people when they've done a good job and we also want to know if you are not happy of have concerns.
We're always looking for ways to congratulate a home or an individual, and improve our service therefore your feedback is extremely important to us.
If you believe that a carer, care home or Bupa generally deserves a 'well done', why not let us know.
You can download the form, drop it off or post it to the facility, or send it to our corporate office.
If you have a problem, we recommend that your first point of call is the home’s manager. However, if you do not wish to take this route for any reason, or if you have done so and the problem remains, please do let us know.
Download our ‘how to complain’ document