If you go on holiday or will not be at your usual contact address for a significant amount of time we ask that you leave alternative contact details with the care home so they are able to contact you if required.
If you move house please let the care home know so they can keep their records up to date. It is important that the care home has the correct contact details for relatives in case of emergency.
If a resident falls ill, our nursing staff will assess them and make sure they are comfortable, making the appropriate care provisions, for example, seeking further medical advice if necessary. The care home will get in touch with the nominated contact on their records to inform them of the situation. It is therefore very important that the care home is told of any changes in your contact details.
The first reaction when someone you know has just died is often a deep shock and sadness and it may be difficult to think clearly. Unfortunately this is also the time when many practical arrangements have to be made.
Whatever your emotions, remember that staff at the care home are here to help you. We understand the different reactions that can follow a bereavement, and can help you to understand any practical arrangements that need to be made
Below is a list of some important things that may need to be arranged following a death:
choose a funeral director
decide where you would like the person’s body is to rest until the funeral
register the person’s death
collect the person’s belongings from the care home
decide whether the person will be buried or cremated
settle the time and place of the funeral and the type of service required
notify any organisations about the death (DVLA, tax office, insurance company etc)