We place great value on our customers' feedback about the service we provide. We need this feedback - both about the things we do well and the things that we could do better, so that we can further improve our service.
The results here are a summary of our Customer Satisfaction survey, showing overall satisfaction results for 2010.
Read the customer satisfaction survey results here.
"To say 'thank you' for this wonderful service seems quite inadequate but it comes with my love to you all, remembering the lovely woman in your office the night of my fall, who spoke words of comfort to me as we waited for the ambulance. Her lovely voice so calm and kind is something I'll remember. Thank you so much."
Norah Owen-John (MBE)
"My sincere thanks go out for the fast response to my call when I tripped and fell over on a concrete pathway at home. One doesn't know how much relief, calmness and security that voice coming through the alarm gives until it is experienced. In the past I have hesitated in pressing my button, not wanting to be any trouble, but you have given me the confidence to use it without hesitation."
Mrs Ryan
"I wish to say thank you for helping me when I was so distressed and struggling to get my breath. Thank you for staying with me until my neighbour and the ambulance arrived. I spent the night in hospital and then went to stay with my family. I am back coping on my own now. It meant so much to me when all I had to do was press my alarm. Thank you so very much."
Lucinda, Patea
"I used to dread trying to get to the supermarket and back in 20 minutes. If I was late, Bert would be panicking. Now he just presses his Bupa button and the lovely staff talk with him, make sure he’s OK and call me on my mobile phone. Then they let him know how long I will be. It’s like having another set of hands – and he’s not grumpy when I get home!"
June