Alarms customer survey results

We place great value on our customers' feedback about the service we provide. We need this feedback - both about the things we do well and the things that we could do better, so that we can further improve our service.

The results here are a summary of our Customer Satisfaction survey, showing overall satisfaction results for 2010.

Read the customer satisfaction survey results here.

"Christina was accommodating of our tight schedule, prompt, kind, knowledgeable, responsive and understanding of us all, and our varying needs.

She arrived on time, her relaxed open manner instantly put my parents at ease, not an easy thing to do with my mother at the moment. I was delighted with her service and relaxed professionalism, she was very real – which is so important when people are feeling vulnerable. Having Christina in the area has given me and other family members peace of mind. I know she will continue to work with my parents and gain their confidence and trust over the coming weeks, so if the need arises they will feel confident and comfortable pushing the alarm.

If they do need to use the alarm, I know that there is now a relevant emergency plan is in place for their current situation. "

Shelley

"Just a word of thanks. I am more than very pleased that you are my Healthcare Field Officer. I am still up and running with my computer and internet, nothing has stopped working.

I can go to bed tonight and every night and be rest assured that if I need help at any time day or night that I can just raise the alarm and help will be on the way. I do not have to feel anymore that I am on my own if something happens to me and how do I get help, I am over the moon that I am now in contact by having my own alarm to get help when I need it.

I am pleased that Bev introduced me to you and your company and now I have got another friend to add to my list of dear friends.

Delia please I wish you and your family a very pleasant weekend and again a special thank you."

Janet

"To say 'thank you' for this wonderful service seems quite inadequate but it comes with my love to you all, remembering the lovely woman in your office the night of my fall, who spoke words of comfort to me as we waited for the ambulance. Her lovely voice so calm and kind is something I'll remember. Thank you so much."

Norah Owen-John (MBE)

"My sincere thanks go out for the fast response to my call when I tripped and fell over on a concrete pathway at home. One doesn't know how much relief, calmness and security that voice coming through the alarm gives until it is experienced. In the past I have hesitated in pressing my button, not wanting to be any trouble, but you have given me the confidence to use it without hesitation."

Mrs Ryan