• Rest Home Hospital
• Dementia care
Residents always come first at Whitby Rest Home and Hospital. Dignity, respect and family involvement are our focus in providing quality care in a comfortable, safe and stimulating environment.
We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents has no family to help with mending her clothing, so one of our carers kindly does that for her. She’s very grateful for the extra help.
Whitby is known in the local community for our homely atmosphere and for the excellent care provided by our friendly staff.
We make sure we get to know each of our residents well, so that we can give care in the way they like. Through something we call the Map of Life, we understand each person’s preferences, likes and dislikes, as well as the things that have been important in each person’s life.
We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.
Our care home offers peace and tranquillity, with views of the Pauatahanui Inlet, lovely outdoor living and well maintained gardens. It’s set on a quiet, residential street close to all amenities. We have strong community links and residents are actively supported by community groups.
We would be delighted to have the opportunity to talk with you about our care. Please phone Sandi Davison, our care home manager, or feel free to drop in at any time.
Whitby provides a safe, secure and supportive environment for older people who can no longer live independently. Our services include:
We have strong relationships with local General Practitioners, who visit us regularly, and with support services such as Needs Assessment and Service Coordination (NASC) teams and Hospice.
All providers of healthcare are required to undergo a certification (audit) process every so often against national health standards. Click here to read the latest audit results for Whitby. These results are also available on the Ministry of Health’s national website.
As well as these external audits we seek direct feedback from residents and their families on how well we meet their needs in these areas through our annual Resident Satisfaction Survey. View the latest results Whitby’s Resident Satisfaction survey here.
As a company our aim is constant improvement, through measurement of key quality indicators such as how often residents are falling and how frequently are infections occuring. Our focus is on keeping our residents safer. See our progress on these measures here.
We pride ourselves on providing exceptional standards of individualised care, 24 hours a day, according to each resident’s tailored care plan. We really get to know our residents, so that we can meet their emotional and social needs, as well as their physical ones.
It’s very important to us that our residents feel at home. We welcome visitors at any time, and encourage our residents to personalise their rooms.
Whitby Rest Home and Hospital is home to many residents from culturally and linguistically diverse backgrounds. Some of our staff are multi-lingual, and we have positive, established relationships with local Kaumatua.
Our residents have a variety of lounge areas in which they can relax, entertain guests or socialise with other residents. We know how important it is to keep in touch with friends and family, so our door is always open to guests. Our wide-ranging activities programme provides variety, stimulation and enjoyment to our residents’ days.
The best way to see what makes Whitby Rest Home and Hospital special is to visit us. Please feel free to pop in at any time, or contact our reception on 04 234 7981 to arrange an appointment with the Facility Manager or Clinical Manager.
4 Observatory Close, Whitby, Porirua
Landline 04 234 7981
Mobile 027 237 4570